Services

Commercial Consultancy

Together we can find innovative ways to overcome challenges, simplify processes, and leverage technology to grow your business and increase customer engagement.

 

Commercial performance review

Transform your business and maximise your profits with our independent review process and expert advice

Having confidence in your business strategy empowers you to adapt quickly and easily to meet the changing needs of your customers.

Our experts can come alongside you and your team to identify the key factors that are driving commercial performance, and develop strategies to increase both top and bottom line growth.

We provide support for all commercial functions – including revenue management, distribution, sales, digital and brand marketing, meetings and events.

Our objective, data-based review process allows us to deliver prioritised recommendations tailored to your business needs, with a practical implementation roadmap.

 

Our review includes:

  • Detailed business process mapping

  • Market pricing evaluation

  • Customer journey assessment and ‘voice of the customer' feedback

  • KPI trend analysis

  • Organisational fitness review

  • Commercial technology ecosystem assessment and review

 
 
 

Hospitality Technology Support

Optimise your technology ecosystem with trusted independent expertise and implementation

Technology is a game-changer, but can also be a show-stopper if you get stuck with systems that don’t keep pace with your ambition

From our vendor-agnostic position, we objectively review your commercial systems and make recommendations for their optimisation. We then help you and your teams understand your technology and how to leverage it to improve business performance.

From property management to finance, central reservations to revenue management, we can identify solutions, implement system upgrades and integrate new technology, or complete a full technology ecosystem review.

 

We provide: 

  • Technology ecosystem review, systems mapping and gap analysis

  • Vendor discovery, engagement and selection process

  • Due diligence for hotel acquisitions, mergers and transitions

  • Project management 

  • Configuration and system build support

 

 

See how we’ve helped businesses like yours

Case Studies
Interim support that makes a lasting impact on your business.
Managing successful delivery of a truly first-class digital presence for the QHotels portfolio
Strand Palace, built in 1909, has continued to modernise to keep its appeal and remain efficient.
Late 2015 saw the sale and purchase of a £1 billion portfolio of hotels in what proved to be one of the year’s largest hotel transactions.
In 2015, Thwaites Hotels & Inns started looking for a training partner to provide support in their development of a customer focused Reception training programme for rollout in Q1 2016.