Work

Delivering projects across the hospitality sector and around the world.

For more than 10 years our collective knowledge and expertise, a desire to embrace new thinking, and a genuine enthusiasm for the hospitality and travel industries have benefitted our clients’ businesses.

 

Our work has spanned across the UK, Europe and beyond. From independent hotels to global brands, in sectors ranging from limited services accommodation to luxury resorts, we have built long-term partnerships based on tangible results.

See our case studies

Featured
Interim support that makes a lasting impact on your business.
Interim support that makes a lasting impact on your business.

Cover short-term vacancies or specific projects and skills with experienced support for your business where and when you need it.

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Managing successful delivery of a truly first-class digital presence for the QHotels portfolio
Managing successful delivery of a truly first-class digital presence for the QHotels portfolio

A flexible platform identified, built and populated to successfully meet the needs of both the business and the user experience.

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Strand Palace, built in 1909, has continued to modernise to keep its appeal and remain efficient.
Strand Palace, built in 1909, has continued to modernise to keep its appeal and remain efficient.

Over the last five years, focus has been on developing a technology landscape that ensures they continue to consistently deliver great service and grow the business.

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Late 2015 saw the sale and purchase of a £1 billion portfolio of hotels in what proved to be one of the year’s largest hotel transactions.
Late 2015 saw the sale and purchase of a £1 billion portfolio of hotels in what proved to be one of the year’s largest hotel transactions.

Preparing the business to transition from the existing management company and set-up a revenue management centre.

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In 2015, Thwaites Hotels & Inns started looking for a training partner to provide support in their development of a customer focused Reception training programme for rollout in Q1 2016.
In 2015, Thwaites Hotels & Inns started looking for a training partner to provide support in their development of a customer focused Reception training programme for rollout in Q1 2016.

Development of a comprehensive training package and 2-day workshop in house.

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“

Cogent Blue have played a vital role in helping us strategically map out the growth of our commercial function and then help practically in executing those plans; the figures speak for themselves. It’s help that’s come in all sorts of ways whether facilitating strategic thinking, deep-dive reporting, detailed analysis of our business, process diagnostics, coaching, mentoring, interim support… the list goes on.

— John Jennett, Managing Director; Crieff Hydro Family Of Hotels

 Our client

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Our recent projects

2024

  • PMS migration project, multiple PMSs, multi-brand   Global hotel portfolio, Europe

  • Project manage a group booking tools development project Global hotel group, Europe

  • Interim Cluster Revenue Manager appointment Provincial hotel group, UK

  • Interim Head of Commercial appointment Hotel portfolio, UK

  • Project manage a commercial technology and digital strategy transformation project Luxury hotel group, global

  • Strategic advice on commercial/sales organisation transformation  Luxury hotel group, global

  • Development of strategic goals  Luxury hotel group, global

  • Revenue management leader coaching  Provincial hotel portfolio, UK

  • Opera Cloud PMS migration  Luxury resort, UK 

2023

  • Interim Cluster Revenue Manager appointment Provincial hotel group, UK

  • Interim Marketing Director appointment Health spa hotel portfolio, Europe

  • Interim Head of Commercial appointment Hotel portfolio, UK

  • Strategic advice on distribution tech stack Provincial hotel group, UK

  • Projections Analysis for a series of hotel acquisitions Hotel management company, UK

  • Strategic advice on CRS and IBE replacement Provincial hotel group, UK

  • Commercial technology and digital strategy implementation project Luxury hotel group, global

  • Revenue management process review and implementation support Luxury hotel portfolio, UK

  • Interim Regional Revenue Management appointment Hotel portfolio, UK

  • Project manage hotel transition project (management company change) Iconic luxury hotel, London

2022

  • Commercial technology strategy development Luxury hotel group, global

  • Strategic advice on commercial organisation International hotel group, EMEA

  • Salesforce Sales Cloud build Iconic luxury hotel, London

  • Interim Revenue Management support appointment Hotel portfolio, UK

  • Strategic advice on luxury hotel positioning, London market International hotel group

  • Project manage hotel transition project (management company change) Iconic luxury hotel, London

  • New process and technology implementation Global contact centre, London

  • Commercial organisation advisory project Luxury hotel group, global

  • Project manage hotel transition project (merger) Hotel portfolio, UK

  • Salesforce Sales Cloud build Hotel portfolio, UK

  • Interim Revenue Support appointment Hotel portfolio, UK

  • Project manage hotel transition project (deflagging) Hotel portfolio, UK

  • Projections Analysis for a series of hotel acquisitions Hotel management company

  • Leadership coaching Luxury hotel group, global

  • Opera S&C troubleshooting Hotels & Inns operator, UK

  • Strategic advice on commercial reorganisation International hotel group, EMEA

2021

  • Commercial strategy white paper
    Global Luxury Brand, UK

  • HRIS Project Scoping
    Multi-brand Hotel Operator, UK & Europe

  • Interim Cluster Revenue Manager appointment
    Hostel Operator, International

  • Project manage hotel transition project (de-flagging)
    Hotel portfolio, UK

  • Hotel deflagging due-diligence
    Hotel portfolio, UK

  • Project manage a Central Reservations System migration for a large hotel portfolio (1000 sites+)
    Global hotel group, based in Europe

  • Commercial reporting assessment
    Student accommodation provider, UK

  • Projections analysis for a series of hotel acquisitions
    Hotel management company, UK

  • Sales journey mapping and strategy advice
    Hotel property company, UK

  • Leadership coaching
    Luxury Hotel Group, London